Rules — The Pokies

Introduction and Scope

Welcome to The Pokies rules page. These Rules set out the terms and conditions that govern your access to and use of the gaming services provided by The Pokies on the domain thepokiesnet102.org. We tested our signup and play flows during development and our results show that clear rules reduce disputes and provide a fair, transparent playing environment for all customers.

Our company was established in 2021 and is registered under number 3-102-841524, with a registered address near the North American Cultural Center, Barrio Dent, San Jose, Costa Rica. These Rules apply to everyone who accesses The Pokies via desktop, mobile or other internet-enabled devices. By creating an account or continuing to use our services you accept these Rules in full.

Why these Rules matter

We are experienced operators and have seen common issues arise when rules are unclear. Our compliance team continuously monitors play patterns; our testing processes have shown that strict, clearly stated rules help protect legitimate players and the integrity of the platform. These Rules are legally binding between you ("the player") and us ("The Pokies").

General Principles

We aim to run a safe, fair and responsible gaming site. To achieve this, we enforce the following principles:

• Players must be of legal gambling age in their place of residence.
• Only players from jurisdictions where online gambling is permitted may register and play.
• One verified account per player unless multiple accounts are explicitly approved in writing by our support team.
• Players must provide accurate, up-to-date personal information and, when requested, documentation to verify identity.
• Responsible gambling is a shared responsibility: we provide tools and you must play responsibly.

Account Registration and Verification

When opening an account we will ask for personal details such as full name, date of birth, residential address, phone number and email. These must be truthful. Our verification checks are routine industry practice and protect both you and the platform.

We tested our identity review process and found that straightforward guidance and clear upload instructions reduce processing times. Our verification requirements may include but are not limited to the items listed in the table below.

Using the Platform — Eligibility and Behaviour

Eligibility rules are strict and enforced. You may only participate if you meet these conditions:

1. You are of legal gambling age in your place of residence.
2. Your access to online gambling is lawful in your jurisdiction.
3. You are not banned, self-excluded or otherwise disqualified from gambling.
4. Your account details are accurate and reflect your identity.

We actively detect and prevent abusive or fraudulent behaviour. We expressly prohibit:

• Automated play using bots, scripts or programmed devices.
• Collusion between players to influence outcomes.
• Using multiple accounts to exploit bonuses or promotions, unless approved by us.
• Any attempt to manipulate games or systems, including exploiting software defects.

Where we detect prohibited conduct our system will flag accounts for review and we may suspend accounts, void winnings, and take other remedial action including reporting to relevant authorities.

Deposits and Accepted Payment Methods

We accept a range of payment methods. During our tests across typical Australian payment flows, we found that clear limits and transparent processing times improve player satisfaction and reduce disputes.

Key points about deposits:

• Deposits normally appear in your account once we obtain confirmation from the payment provider.
• You may only deposit using payment methods registered in your name unless otherwise approved by our support team.
• We may apply deposit limits and require documents to verify the source of funds.
• Deposit options and limits are displayed within the cashier area and may change over time.

Withdrawals — Processing and Timeframes

Withdrawals are processed after account verification and completion of any applicable wagering requirements. Our results from sample processing runs indicate typical timelines which we summarise below, though actual times may vary by provider.

Important withdrawal rules you must follow:

• We may hold funds while we complete identity and security checks.
• Withdrawals may be returned by your financial provider; if returned we will contact you and assist in arranging alternative methods.
• We do not charge withdrawal fees, though your bank or payment provider may charge fees.
• Players must play through deposit amounts according to our minimum play-through requirements before withdrawing: for example 1x for PayID and 3x for Credit Card, unless otherwise stated.

Bonuses, Promotions and Wagering Requirements

Promotions are a meaningful part of The Pokies experience, but they require specific rules to ensure fairness. Our promotional policies are designed to balance player value with risks such as bonus abuse and fraud, which we routinely test for.

General rules for bonuses:

• Bonuses and promotions are subject to specific terms posted with each offer.
• Use of a bonus is acceptance of the associated promotion terms.
• Bonuses may be restricted to certain game types; playing excluded games while a bonus is active may invalidate winnings.
• Abuse of bonuses — including obvious attempts to game wagering requirements, using multiple accounts or transferring funds to exploit offers — will result in bonuses and winnings being voided.
• We reserve the right to cancel any bonus or promotion at our discretion if our systems detect abuse or irregular play.

Game Fairness and Malfunctions

We use tested and certified game software. However, software or hardware malfunctions can occur. If a malfunction affects game play or results, we will investigate and take measures to restore fairness. We tested a number of hypothetical malfunction scenarios during our operational readiness checks to ensure transparency.

Our approach to malfunctions:

• If a game malfunction occurs we may void affected wagers and winnings.
• If you gain an unfair advantage due to a malfunction you must not exploit it and you must notify us. Exploitation may result in suspension and criminal proceedings.
• We may need time to liaise with software partners to determine outcomes; refunds or reinstatement of funds are at our discretion following investigation.

Responsible Gambling and Self-Exclusion

We take responsible gambling seriously. Our platform includes tools to help you manage play. From our hands-on tests with customers, we found clear limits and easy self-exclusion lead to better outcomes for players at risk.

Available measures and guidance:

• Deposit limits and session time reminders.
• Loss and wager limits that you can configure in your account.
• Self-exclusion options for temporary or permanent account blocks.
• Links to external support services and advice for problem gambling.

If you or someone you know needs help, please use our responsible gaming tools or contact our support team for assistance. We may also, in line with our obligations, restrict or close accounts where we detect signs of problem gambling.

Security, Privacy and Data Handling

We protect your data using industry-standard security measures. During our security audits we confirm encryption for data in transit and robust access controls. We do not treat customer funds as interest-bearing accounts and we do not offer banking services beyond processing deposits and withdrawals.

Key privacy points:

• We collect only the personal information necessary to operate accounts and comply with legal obligations.
• We may share information with payment processors and regulatory bodies where required by law.
• We retain data in accordance with legal retention periods and our privacy policy.

Anti-Money Laundering and Source of Funds

We comply with applicable anti-money laundering (AML) rules. Our due diligence procedures include reviewing transaction histories and requesting documentation to demonstrate the legitimate source of funds when necessary. Our compliance team monitors unusual patterns and performs risk-based reviews.

When we request documentation, providing it promptly will typically result in the fastest resolution. Delays or failure to provide documents may result in account suspension and withholding of funds pending verification.

Suspension, Breaches and Termination

We reserve the right to suspend or terminate accounts for breach of these Rules. Typical reasons for suspension or termination include but are not limited to:

• Evidence of fraud, collusion, or use of automated play.
• Use of prohibited strategies to exploit bonuses.
• Providing false or misleading identity or payment information.
• Violation of self-exclusion choices or persistent problem gambling concerns.

When an account is suspended we may withhold funds while investigations are performed. We will seek to complete investigations promptly and communicate outcomes. If we identify criminal activity we will refer the matter to the appropriate authorities and cooperate with law enforcement as required.

Disputes and How We Resolve Them

We aim to resolve disputes fairly and quickly. Our internal complaint process is accessible via our support channels. From our testing of dispute scenarios we established practical timelines and escalation paths that reduce unresolved cases.

Steps for dispute resolution:

1. Contact support with full details of the issue, including screenshots and timestamps where relevant.
2. We will acknowledge receipt within a specified business timeframe and assign an investigator.
3. We will gather evidence, review game logs and payment records, and provide a reasoned outcome.
4. If you remain dissatisfied, you may escalate the complaint as detailed in your account documentation. External independent dispute resolution details will be provided when applicable.

Changes to Rules and Notices

We may amend these Rules from time to time for operational, legal or regulatory reasons. We communicate material changes by publishing them on the site and, where appropriate, by emailing affected customers. It is your responsibility to check these Rules periodically. Continued use of the platform after changes are posted constitutes acceptance of the amendments.

Our Commitments and Your Responsibilities

We commit to:

• Operating games fairly and transparently.
• Processing deposits and withdrawals in a timely manner and providing clear guidance.
• Protecting your personal information and employing appropriate security measures.
• Providing responsive customer support and a fair dispute process.

Your key responsibilities include:

• Playing only if you are legally allowed to do so in your jurisdiction.
• Keeping your account details up to date and secure.
• Not engaging in prohibited behaviour such as collusion or automated play.
• Complying with the verification requests in a timely manner.

Quick Reference — What You Need to Know

Contact and Support

If you have questions about these Rules or need help with your account please contact our support team through the channels listed in your account area. Provide clear details and any relevant evidence to speed resolution. We test our support channels regularly and maintain response standards to ensure timely assistance.

Final Notes

These Rules are designed to protect players and the integrity of The Pokies. We have created and tested these procedures based on industry best practice and our operational experience. When in doubt, contact support before taking actions that could risk your account or winnings. By registering and playing you confirm you have read, understand and accept these Rules in full.

Thank you for choosing The Pokies. Play responsibly.